---
title: "Calling via Teams"
canonical: "https://servicedesk.shu.edu/space/PUBLICKBA/2099445789/Calling%20via%20Teams"
format: markdown
---
With Microsoft Teams calling, users can make and receive calls from the Teams app on their computer or smartphone, without the need for a traditional desk phone. This means that you can call from your computer, smartphone or tablet and it will appear as your Seton Hall number to the person you are calling.
You will need to ensure that you have a microphone in order to make or receive calls in Teams. If you have a Seton Hall laptop, you have a microphone built in. A webcam will also work for this purpose. Smart phones will receive calls very much like a regular phone call and will utilize the built-in microphone and speaker system.
Employees that choose to use Teams on their smartphone may set quiet hours and days to avoid notifications at specified times or disable Teams call notifications altogether.
Use the dial pad to make a call
The dial pad can be used like a typical phone to make a call to a phone number. (You can also type in names or groups.)
- To dial a number from Teams, go to **Calls**, and then enter the number of the person you want to reach by using the dial pad located on the left. Then click **Call**.
- To call a person by name, type the name of a person into the dial pad. And to make group calls, enter multiple names and/or numbers, and click **Call**.
To access your dial pad during a call, go to your call controls and select **Dial pad.**
Answer a call in Teams
When someone calls you, you'll get a notification that lets you accept or decline the call.
- Select **Accept with audio** to answer with audio only.
- Select **Accept with video** to accept the call and enable video as well.
- Select **Decline call** to decline the call and go on with your day.
Transfer a call
1. When you're in a call, on the call controls, select **More actions** (**...**) > **Transfer**.
2. Type in who to transfer the call to, and choose them.
3. Select **Transfer** to finish it.
Set up a delegate to take your calls
Add a delegate to answer or make calls on your behalf in Microsoft Teams.
1. Select your profile photo.
2. Select **Settings** > **General**, and then select **Manage delegates**.
3. Select **Your delegates** and type the person's name.
4. Choose which permissions to give them, and then select **Add**. Your delegate gets notified about their new status.
5. Under **Calls**, select **Forward my Calls** > **My delegates** to manage your permissions and make sure your calls go to all your delegates.
Review and filter your calls
Use **History** to review all your calls. And select **Filter** > **More options** (...) to sort calls by:
- Outgoing
- Incoming
- Missed
- Voicemail
You can also search and filter calls by name or number in your **History**.
Set up your voicemail
1. Click on the ellipsis (three dots) to the left of your picture within the Teams application.
2. Click on **Settings** > **Calls**, and then click **Configure Voicemail**.
3. Follow the prompts to personalize your voicemail settings (record a voicemail, out of office greetings, etc.).
Play a voicemail
1. Choose a voicemail to listen to and select **Play**.
2. Read a voicemail transcript in the **Details** pane if one's available.
Manage your speed dial group
Speed dial groups show numbers you can quickly call.
1. Under **Speed dial**, to add a contact, select the three dots (**...**) > **Add a contact to this group**.
2. Type a name, choose someone, and select **Add**.
3. Hover over a contact's speed dial card to start an audio or video call.
Manage call notifications
- If you belong to a call group, select the **Call group** menu to manage your call notifications.
- To change your call forwarding, select the **Forwarding** menu, choose an option, or select **More Settings**.
- To manage your audio devices, select the **Audio Devices** menu, choose an option, or select **Device settings**.